KID-Systeme GmbH is still at the cutting edge of the industry and is able to install products in every type of passenger aircraft.
This is due to our foresighted methods of management. Our decisions are responsive to the demands of the market and to the customer’s needs.
As a member of Airbus, KID-Systeme can rely on the support of a global technology leader whilst benefitting from corporate autonomy.

Customer Services

Our Customer Service offers worldwide support, for which we have received numerous awards. We ensure fast spares and repairs services through our service centres in the U.S., Europe, Middle East and China. We also offer our customers a 24/365-AOG spares service, technical service incl. on-site services, FAL support, FHS programs , inventory analyses, as well as loans and leases.

Customer Affairs

Customer Affairs consists of three functions: Sales, Customer Programmes and PR Communications. Together they stand for customer satisfaction, innovation and leading market position for our electronic cabin solutions, services and image in the worldwide airline market.
Our Sales team is responsible for all airlines, Non Airbus OEMs and other industrial partners worldwide. Customer Programmes coordinates all programme tasks with the customer, internal functions and third-party suppliers in order to ensure fulfilment of contractual terms.
PR Communications is your focal point for any questions regarding press and exhibitions.

Stefan Baten
Managing Director

Rüdiger Jansen
Vice President Customer Services

Peter Schetschine
General Manager